Network Engineer - R/S - Work from home

Top Skills' Details*

1) Tier 3 troubleshooting experience of Layer 3 Routing Protocols : OSPF, EIGRP, HRSP, IGP, IRS, ISIS, Spanning Tree, and some BGP.

2) Tier 3 troubleshooting experience of Layer 2 and 3 switches : Catalyst, 6500,'s 6900's, 7600's, 3850's, 2911's, 3945's.

3) Enterprise level R / S experience troubleshooting large, complex networks.

4) Excellent communication skills

• Description : *

This group provides second / third level technical support within multiple disciplines : R / S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers via phone / email / consultation to independently solve & debug product problems.

Job Description :

As part of the team, you will join a team of 30-Tier 2 and 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues.

This team is looking for a Tier 3 Network Engineer with R / S specialization. The ideal candidate has great communication skills and solid route / switch experience that will carry out the service offering by working at the Cisco command line and helping to troubleshoot and resolve networking issues with Cisco gear as it pertains specifically to routing and switching. The qualified individual will have extensive experience working in Layers 2 and 3.

This engineer needs to have experience working with complex networks with complex designs that require Tier 3 configuration and troubleshooting support of Cisco's Layer 2 and Layer 3 switches and Layer 3 routers. This person also needs the ability to assess the customer’s situation, and help develop an action plan that will result in a resolution. The breakdown of this position is 70% reactive work and 30% proactive work. There is heavy interaction with the customer, providing expert support to their existing environment and team.

Typical day-to-day responsibilities :

1) 50 % of their day (4 hrs) will be spent taking customer calls for support that fall within the network monitoring space. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level.

2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved).

All of these will require some combination of the following : troubleshooting, scheduling meetings with vendors and / or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers.

This role is NOT like a help desk. This person will be doing higher level troubleshooting that requires the SME to be very technical, working with multi-vendor, integrated solutions.

Top Skills :

1) Tier 3 troubleshooting experience of Layer 3 Routing Protocols : OSPF, EIGRP, HRSP, IGP, IRS, ISIS, Spanning Tree, and some BGP.

2) Tier 3 troubleshooting experience of Layer 2 and 3 switches : Catalyst, 6500,'s 6900's, 7600's, 3850's, 2911's, 3945's.

3) Enterprise level R / S experience troubleshooting large, complex networks.

4) Excellent communication skills

Necessary Skills

• Strong MPLS and Routing Protocols (ISIS, BGP and MPLS-TE) knowledge
• High level experience with the enterprise switching platforms.
• High level knowledge of enterprise grade IGP’s (IS-IS, OSPF)

Nice to have : ASR 9K series routers using the IOS-XR operating system

Preferred :

CCNA / CCNP

CCIE R&S

Skills : *

Network engineering, routers and switches, CCNA, Troubleshooting

• Additional Skills & Qualifications : *

This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be very outgoing and team-oriented.

• Experience Level : *

Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.