End User Support Technician

Job Description

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for an End User Support Technician to join our team.

REQUIREMENTS

• 21 years of age or older
• Must be able to work all shifts, including night shifts, REQUIRED
• Provide on-site technical support to end users, troubleshooting software and hardware issues face-to-face, in addition to phone and email support.
• Previous work experience installing and troubleshooting common business software and hardware, i.e., Microsoft Office : 2003, 7, and 10; Adobe Acrobat, Symantec Antivirus, Internet Explorer, Active Directory, etc.
• Install, configure, and maintain desktops, laptops, scanners, and other end-user devices
• Basic understanding of Apple products and software is highly desired
• Respond to and resolve IT service desk tickets within established timeframes
• Superior customer service and communication skills, with a focus on providing support in person in a busy, customer-facing environment
• Ability to work independently as well as part of a team
• Ability to obtain and maintain any licensing or active work cards REQUIRED
• Ability to lift 40 lbs. REQUIRED
• Reliable transportation REQUIRED
• Capable of working in a fast-paced, high-traffic environment with a focus on delivering timely and effective technical support
• Ability to walk distances and move throughout the facility to address issues in various areas of the property
• Ability to maintain a professional demeanor while interacting with a diverse group of clients and colleagues

PREFERRED

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity / expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.