Training Manager

Job Description

Job Description

Service Team Training ManagerLocation : Morrow, GA

Department : Operations

Reports To : Director of OperationsPosition Overview : The Service Team Training Manager is responsible for the design, implementation, and oversight of all training programs within the service department. This includes training across compliance, customer service, technical skills, operations, and leadership development. While not a subject matter expert in each domain, this role excels in instructional design and training strategy, leveraging department SMEs to deliver impactful, scalable training solutions. The Training Manager ensures the quality of training, tracks progress, and evaluates effectiveness to drive service team growth and performance.Key Responsibilities :

• Develop and manage a comprehensive training program for the service team, including onboarding, compliance, customer service, technical, operational, and leadership training.
• Collaborate with internal SMEs to build and deliver relevant, up-to-date training content.
• Coordinate and schedule training sessions using a variety of formats (in-person, online, video, manuals, etc.).
• Track training participation and progress using learning management tools or other tracking systems.
• Measure training impact through performance evaluations, feedback, and KPIs.
• Standardize documentation and instructional materials across training types.
• Ensure compliance training meets industry standards and company policy requirements.
• Coach team leads and supervisors on effective training and coaching methods.
• Continuously evaluate training effectiveness and adjust strategies accordingly.
• Support the development of a culture of learning and accountability across the service team.

Qualifications :

Schedule & Work Environment :

Full-time position based in Morrow, GA with periodic travel to training sites and service routes.

Standard Monday–Friday schedule, with flexibility for occasional evening or weekend sessions.

Collaborative, fast-paced environment requiring high initiative and communication across departments.

United Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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