Procurement Specialist

Procurement Specialist

BBP is at the forefront of industrial automation, creating solutions that enable our customers to excel in their fields. We believe in fostering an environment that encourages growth, teamwork, and innovation. We are currently seeking a motivated, detail-oriented Procurement Specialist to join our team in Baton Rouge, LA. In this position, the candidate will play a crucial role in ensuring efficient processing of customer orders from initiation to completion, ensuring our customers receive their products promptly and accurately.

Job Summary:

The Procurement Specialist is responsible for processing orders and delivering top-notch customer support. This multifaceted position is at the core of our customer experience, ensuring our clients receive accurate information, timely service, and effective solutions to meet their needs.

Essential Job Functions / Responsibilities:

• Develop a general understanding of the company's products or services to provide accurate information to customers.
• Respond to customer inquiries promptly and professionally, addressing their questions and concerns.
• Build and maintain strong customer relationships to enhance customer satisfaction and loyalty.
• Maintain accurate and up-to-date customer records, including contact information and customer notes.
• Participate in ongoing training to stay current with product knowledge and sales processes.
• Efficiently process customer orders, ensuring accuracy and completeness of all order details.
• Monitor and track order status, providing customers with updates and delivery estimates.
• Assist customers in making order modifications, including changes to product quantities, specifications, or shipping details.
• Resolve order discrepancies, shipping issues, and other customer concerns effectively and in a timely manner.
• Maintain accurate records of customer interactions, quotes, and orders in the company's order management system.
• Collaborate with other teams, such as the sales, accounting, operations and marketing departments, to ensure effective communication and coordination.

Education and/or Experience:

• Associate's or Bachelor's Degree (or equivalent education) in an appropriate business discipline from an accredited college or university.
• 1-2 years procurement experience preferred

Benefits:

• Medical Insurance
• Dental Insurance
• Vision insurance
• Life insurance
• Health savings account
• Flexible savings account
• Paid Time Off
• 401K program

BBP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.