Customer Service Representative Adrian North Adri

Customer Service Representative - Adrian North

Adrian, Michigan, United States

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be at our Adrian North location.

Market : Toledo

Work Hours per Week : 40

Requirements :

High school diploma or GED required.

Cash handling and customer service experience preferred.

Job Description :

Summary : Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual / line of business to handle sales opportunities and more complex customer services issues.

Location : This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be at our Adrian North location.

Essential Functions :

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

Essential Duties and Responsibilities :

Other Skills and Requirements :

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products.