W2 Desktop Support IV (Active Directory, Hw & Sw troubleshooting, Customer service) OnsiteLocal

Description :

The client is looking for Desktop Support IV

Will close to submissions on 11 / 21 / 25 at 4 : 00PM CST.

Top Required Skills & Years of Experience :

At least 10 years experience in the following :

• Knowledge of computer software operating systems hardware and networking is required
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service is required

Nice to Have Skills :

Interview Process : First round via Teams Second round On-site in Madison.

Duration of the Contract : 6 / 30 / 2026 with potential for extension

Onsite or Remote : Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

Project Details : This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service USS support team. The Desktop Computer consultant will be responsible for routine first and second level technical troubleshooting including determining solutions for more complex issues by leveraging documented procedures and ensuring a high

level of customer service to support mission activities of the institution through information technology (IT).

Additional details :

Job Responsibilities :

Job Title in Contract : Desktop Support IV

Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts

practices and procedures. Relies on extensive experience and judgment to plan and accomplish

goals. Independently performs a variety of tasks. May lead and direct the work of others. A

wide degree of creativity and latitude is expected.

Pay rate : $25 / hr on W2.

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1