Talent.com
Ambassador
AmbassadorRoosevelt General Hospital • Portales, NM, US
No longer accepting applications
Ambassador

Ambassador

Roosevelt General Hospital • Portales, NM, US
30+ days ago
Job type
  • Permanent
Job description

Job Description

Job Description

Job Summary

Under general supervision, is responsible for representing Roosevelt General Hospital (RGH) as an exemplary organization in the region. Ambassadors will be the embodiment of the organization’s mission, vision and values. They will greet patients, families and guests upon arrival and assist them in navigating through all aspects of their hospital or clinic visit. The candidate will initiate the department process, inpatient admissions, and transfer paperwork; obtain and verify accurate identification and demographical data for the patient’s permanent medical record and billing. They will coordinate clerical, registration/admission and communication for efficient and effective operations of the department. The candidate will be responsible for assisting patients with insurance options, setting up payment arrangements, collecting insurance co-payments and deposits; obtain comprehensive information to protect the patient’s well-being and the financial interest of the institution.

Essential Functions:

  • Uphold the mission, vision and values of organization
  • Greet all patients, families and hospital visitors with a positive, cheerful attitude
  • Be knowledgeable on all of RGH’s services
  • Serve as the main communications person for the department, answering and placing phone calls, taking and relaying messages for clinical staff
  • Registers patients efficiently and accurately, obtaining appropriate signatures, completing all required forms and providing patient information as required by state and federal regulations and departmental guidelines
  • Visits patients in their room to complete or validate information as appropriate
  • Conducts financial screening of emergency room patients as appropriate
  • Collects deposits and co-pays when applicable
  • Enters relevant information into computer system
  • Sets up payment arrangements with self-pay patients
  • Assists patients with questions concerning their insurance coverage
  • Advises self-pay patients of their medical and dental care options available in the community for future follow-up care
  • Explains hospital/clinic regulations, such as visiting hours, payment of accounts, charges, etc.
  • Participates in data gathering for financial reporting
  • Cross-train to cover all aspects of admissions clerk position
  • Initiates, maintains, and updates department logbook, patient charts, and other forms (diagnostic requests, workman comp, etc.) originating in the department with accuracy; accesses patient data for nursing and medical staff as needed.
  • Admits patients to inpatient status at time of admission
  • Ensures department is adequately stocked with necessary clerical supplies, forms, etc. and maintains a neat and orderly work area

Non-Essential Functions

  • Perform other duties as assigned

Professional Requirements

  • Maintain patient confidentiality at all times
  • Maintain professional uniformed attire, consists of provided RGH shirts
  • Complete continued education/training requirements
  • Report to work on time and as scheduled
  • Wear identification while on duty
  • Maintain regulatory requirements, including all state, federal and local regulations
  • Represent the organization in a positive and professional manner at all times
  • Comply with all organizational policies and standards regarding ethical business practices
  • Communicate the mission, ethics and goals of the organization
  • Participate in performance improvement and continuous quality improvement activities
  • Attend monthly staff meetings

Qualifications

  • High school graduate or equivalent
  • Medical terminology knowledge preferred.
  • Basic computer knowledge
  • Typing speed: minimum 40 wpm, computer knowledge
  • Spanish speaking is preferred
  • Previous hospital registration, billing and collections, financial counseling, and/or customer service experience preferred
  • Knowledge of CPT / ICD-10 coding helpful.

Knowledge, Skills, and Abilities

  • Must have an enthusiastic and positive attitude
  • Possess a genuine desire to help RGH become an exemplary hospital/clinic in the surrounding community and the state
  • Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
  • Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
  • Ability to initiate communication with patients, their families and hospital visitors
  • Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
  • Must have a professional demeanor and excellent public relations skills
  • Willingness to develop or improve public speaking skills
  • Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process
  • Must have excellent written skills with knowledge of medical terminology

Physical Requirements and Environmental Conditions

  • Work is performed during regular work hours, but may require overtime and/or weekend hours to meet deadlines
  • Work in varying degrees of temperature (heated or air conditioned)
  • Work under extreme pressures
  • Position requires sitting for approximately 4-6 hours per day and walking for 2 hours per day
  • Position requires light to moderate work with 50 pounds maximum weight to lift and carry
  • Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
Create a job alert for this search

Ambassador • Portales, NM, US

Similar jobs

Travel Ultrasound/Vascular Technologist

Focus StaffPortales, New Mexico, United States, 88130
Full-time
Quick Apply

Travel Ultrasound/Vascular Technologist.Do you believe that healthcare is a mission, not just a job? We are seeking a.Travel Ultrasound Technologist.Take your specialized skills on the road and hel...Show more

 • Promoted

OSP Inspector - Traveling (Portales, NM)

John Staurulakis (jsitel.com)Portales, New Mexico, US
Full-time +1
Quick Apply

Candidates will be expected to report on-site up to 100% of the time.JSI invites you to join our team as an.JSI is a leading full-service consulting firm specializing in broadband solutions.For ove...Show more

Travel Certified Occupational Therapist Assistant (COTA) - $1,249 to $1,852 per week in Clovis, NM

AlliedTravelCareersClovis, NM, US
Full-time

Certified Occupational Therapist Assistant.AlliedTravelCareers is working with CompHealth to find a qualified Certified Occupational Therapist Assistant (COTA) in Clovis, New Mexico, 88103!.When it...Show more

 • Promoted

OB/GYN Position in Albuquerque, New Mexico

CHG HealthcareClovis, NM, US
Full-time

Come live and practice in this historic and culturally rich New Mexico City.It is one of New Mexico's most desirable metro areas.Enjoy a warm, comfortable climate, a good school system, nice golf c...Show more

 • Promoted

Fashion Team Associate

Wal-MartClovis, NM, United States
Full-time +1

Do you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product.As a sales associate in Apparel...Show more

 • Promoted

RN MDS Coordinator

St. Anthony HC and Rehab CtrClovis, New Mexico, US
Full-time

Join the St Anthony's Healthcare team as a MDS Coordinator!.Prior LTC/MDS experience strongly preferred.At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery ...Show more

 • Promoted

Beauty Advisor

Ulta BeautyClovis, NM, United States
Full-time

We consider applications for this position on an ongoing basis.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts.A...Show more

 • Promoted

An Obstetrics Gynecologist Is Wanted for Locums Assistance in New Mexico

HealthEcareers - ClientClovis, NM, USA
Permanent

When it comes to finding the perfect locums assignment, sometimes it is all about who you know.CompHealth has been around for a long time and have a vast network of connections to facilities across...Show more

 • Promoted

B2B Sales Representative

Slice Merchant ServicesClovis, NM, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Associate Director/Director of Alumni Engagement

Eastern New Mexico UniversityPortales, NM, United States
Full-time +1

Advancement and Public Relations.Under the strategic guidance of the Vice President of Advancement and Public Relations ideate, develop and implement a comprehensive alumni engagement program desig...Show more

 • Promoted

Travel EP Tech / EP Lab Tech - $2,797 per week in Portales, NM

AlliedTravelCareersPortales, NM, US
Full-time

AlliedTravelCareers is working with Focus Staff to find a qualified Electrophysiology Tech in Portales, New Mexico, 88130!.Do you believe that healthcare is a mission, not just a job? We are seekin...Show more

 • Promoted

An Obstetrics Gynecologist Is Wanted for Locums Assistance in New Mexico

CHG HealthcareClovis, NM, US
Full-time +1

When it comes to finding the perfect locums assignment, sometimes it is all about who you know.CompHealth has been around for a long time and have a vast network of connections to facilities across...Show more

 • Promoted

South Central Region - Venipuncture/Biometric Screener Wellness Worker

LabCorpClovis, NM, United States
Part-time

Labcorp is a leading provider of biometric testing services, population health and comprehensive workforce wellness strategies.These services are performed by a network of Labcorp personnel located...Show more

 • Promoted

Travel Occupational Therapist (OT) in Clovis, NM

AlliedTravelCareersCLOVIS, NM, US
Full-time

Competitive weekly pay (inquire for details) .AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Occupational Therapist (OT) in CLOVIS, New Mexico, 88101!.Job Description...Show more

 • Promoted

Staff Development Coordinator, RN

Clovis HC and Rehab CenterClovis, New Mexico, US
Full-time

Clovis Healthcare and Rehab seek an experienced Staff Development Coordinator (RN).At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care ...Show more

 • Promoted • New!

Travel Occupational Therapist (OT) - $1,749 to $3,054 per week in Clovis, NM

AlliedTravelCareersClovis, NM, US
Full-time

CompHealth services are always free to you.Let us do the heavy lifting and handle the headache of credentialing, travel, housing, and so much more.With the premier staffing agency as your champion,...Show more

 • Promoted

Travel Physical Therapist (PT) - $2,875 per week in Clovis, NM

AlliedTravelCareersClovis, NM, US
Full-time

AlliedTravelCareers is working with Cross Country Allied to find a qualified Physical Therapist (PT) in Clovis, New Mexico, 88101!.As an inpatient physical therapist, you'll provide PT services to ...Show more

 • Promoted

Earn up to $25 per survey Online Survey Taker

Earn HausBroadview, New Mexico, United States
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more