Customer Service Representative 1 or 2

Customer Service Representative

Forsyth County Environmental Health Department is seeking a Customer Service Representative. As a Customer Service Representative with Forsyth County Environmental Health Department at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

The Georgia Department of Public Health - District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

As a member of the Georgia Department of Public Health - District 2 team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can :

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity Countless opportunities for continuous learning / development that support a long-term career
• Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

Customer Service Representative 1 : Under direct supervision, works and communicates with the general public, internal customers and / or external customers to provide information and services targeted to meet customer expectations.

Customer Service Representative 2 : Under general supervision, works and communicates with the general public, internal customers and / or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and / or researches governing policies, procedures or laws to respond to clients or visitors.

Additional responsibilities : Answer phones for the Environmental Health department, Maintain client accounts & records, Accepts payment for services, Assists EHS staff with various correspondence and gather all information that is necessary to meet EH program procedures & expedite the permitting process.

Customer Service Representative 1 : High school diploma / GED and one (1) year of experience communicating information in a customer service setting are required. Customer Service Representative 2 : High school diploma / GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent. Preferred Qualification : To be able to speak, read and write Spanish.