Customer Service Advocate

A company is looking for a Customer Service Advocate I to provide support and resolve inquiries for members and providers.

Key Responsibilities

Responds to routine member and provider inquiries, ensuring timely and accurate support

Mitigates complaints by resolving issues during the initial contact

Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications, Training, and Education

High School diploma or GED required

Entry-level position; little or no previous experience required

Preferred experience in multitasking using multiple systems and programs

Must be authorized to work in the U.S. without employment-based visa sponsorship

Ability to work remotely with flexible shifts starting between 8 : 00am and 10 : 30am EST