Customer Service Advocate

A company is looking for a Customer Service Advocate I.

Key Responsibilities

Responds accurately and courteously to customer inquiries via various communication channels

Processes adjustments and performs research to resolve customer inquiries and coordinates with other departments as necessary

Maintains records of customer feedback and complaints, providing recommendations for improvements to management

Required Qualifications

High School Diploma or equivalent

Basic computer operating skills and familiarity with standard office equipment

2 years of customer service or call center experience preferred

Knowledge of word processing, spreadsheet, and database software preferred

Ability to learn and operate multiple computer systems effectively