Technology Specialist I

Description

Do you love solving tech puzzles and helping others navigate the digital world? Purple Wave is looking for a Technology Specialist I to provide top-notch support to our ever-growing Team. From troubleshooting computer hardware and software issues to delivering fast and effective solutions, you'll be the go-to expert ensuring our systems run smoothly. If you've got a passion for tech and possess strong diagnostic skills, we'd love for you to be a key player in our innovative team!

The Technology Specialist I provides front-line technical support for employees and systems at Purple Wave Auction. This entry-level role is responsible for resolving Tier I issues, deploying hardware, assisting with onboarding, and maintaining IT asset records. As the first point of contact for technical concerns, the Specialist I ensures prompt, reliable service that supports user productivity and system availability. Ideal candidates bring strong customer service skills and a desire to build foundational IT knowledge in a collaborative, on-site environment.

Responsibilities :

• Serve as the first point of contact for Tier I technical issues via in-person, phone, and remote support.
• Troubleshoot and resolve basic hardware, software, and network connectivity issues.
• Support employee onboarding and offboarding, including device imaging, setup, recovery, and account provisioning.
• Install, configure, and maintain desktop and laptop systems, printers, and peripheral equipment.
• Provide technical support for mobile platforms including iOS, Android, and Microsoft Surface devices.
• Assist with Field Tool hardware and application support under supervision.
• Maintain accurate IT asset inventory and ticket records using internal systems.
• Create and contribute to the initial drafting of internal IT documentation, checklists, and procedures.
• Educate users on common software tools, IT policies, and technology best practices.
• Ensure adequate security configurations are in place for software and hardware that comply with industry standards.
• Provide basic support for meeting rooms and conference technology.
• Maintain organized IT storage areas and workspaces.
• Follow all organizational IT security protocols and procedures.
• Escalate unresolved or complex issues to Technology Specialist II or III.
• Undertake additional assigned duties as requested.

Supervisory Responsibilities :

Qualifications :

Preferred Qualifications :

CompTIA A+

Working Settings :

Compensation :