Customer Service Advocate

A company is looking for a Customer Service Advocate II to resolve routine inquiries and provide support to members and providers.

Key Responsibilities

Assess and research member and provider inquiries to determine causes and initiate corrective actions

Mitigate and prevent complaints from escalating by resolving issues during initial contact

Provide customer service in a fast-paced contact center environment through various communication channels

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience preferred

Vocational or technical education may be required in addition to work experience

Experience in a contact center environment is preferred

Bi-lingual (Spanish-English) is preferred