Remote (US-based) New York San francisco Chicago Denver
$50000 $85000 USD
Independent Contractor Mid-Level Full-time Contract
Our client is building a next-generation AI audio platform operating in a fast-moving startup environment where reliability speed and technical depth matter. Theyre looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs integrations and audio/telephony systems.
This is not a traditional support role. Youll work close to the product debug real production issues and act as a critical bridge between customers and engineering. The ideal candidate is comfortable operating with ambiguity minimal handholding and constant change.
Please note: This is an independent contractor role (no benefits).
Query data using SQL to validate behavior and isolate root causes
APIs & Integrations
Comfortable debugging client-side and network issues
Code & Data
Able to read and troubleshoot Python code
Exposure to JavaScript / / React is a plus
Solid working knowledge of SQL for investigations
Cloud & Infrastructure
AI & Audio
Understanding of how AI models are used in production workflows
Bonus: experience with AI audio tools (e.g. voice synthesis platforms)
Strong technical troubleshooting mindset (depth over ticket volume)
Proven ability to ramp quickly with minimal onboarding
Comfortable operating in ambiguity and fast-changing environments
Highly autonomous proactive and accountable
You manage your own priorities and learning
You adapt quickly when systems change or break
You communicate clearly especially in writing
You care deeply about quality clarity and follow-through
High ownership and direct impact on customer experience
Exposure to cutting-edge AI and audio workflows
Fully remote contractor flexibility
Competitive compensation aligned with technical depth
Apply now if you enjoy deep technical problem-solving autonomy and working close to the product in a startup environment...
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