Nurse Manager, RN - SICU / TICU - Mount Sinai Hospital - Full-time - Days

Nurse Manager

The Nurse Manager (NM) is responsible for the management of nursing practice and operations on a designated unit / service setting such as inpatient, procedural, emergency department or ambulatory care. This includes, but is not limited to, the management of : clinical nursing practice, staff recruitment, retention, labor relations, supply chain and budget, staffing, employee performance evaluation, quality improvement, staff education, medical records, internal and external regulatory and survey requirements.

The Nurse Manager collaborates with multiple professionals to support and coordinate the provision / management of patient care. This individual works closely with the Nursing Clinical Director, unit Dyad partner and staff in insuring that the Service / Unit setting maintains the highest standards of patient care and is responsive to the needs of the patient & family as well as the organization.

Responsibilities

Patient Care

• Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience.
• Demonstrates proficiency in all aspects of Care Checks and role models expected behaviors.
• Ensures the integration of Care Checks into clinical activities to enhance Relationship Centered Care validates staff members Care Checks on all patients by direct observation and patient feedback.
• Assesses staff competency in Care Checks / PHR and provides consistent meaningful feedback with more focused feedback as needed.
• Conducts rounding of patients on a daily basis (Monday-Friday.) Conducts rounding on staff on a weekly basis.
• Communicates quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan.
• Collaborates with the physician dyad and escalates concerns as appropriate.
• Follows up on all patient concerns in a timely manner and provides service recovery as needed.
• Demonstrates caring, agility, respect, compassion, empathy and active listening through dialogue, body language and actions.

Patient Experience

Quality and Safety

Operations and Administration

Professional Development