Co-Op/ IT TechnicianGreater Cincinnati Behavioral Health Services • Cincinnati, OH, United States

Co-Op / IT Technician

Greater Cincinnati Behavioral Health Services • Cincinnati, OH, United States

25 days ago

Job type

Full-time

Job description

Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. GCBHS has an immediate opening for a Full-time Co-Op / IT Technician to work at our Cincinnati office location.

Why Work at GCBHS?

GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families

Top Workplace every year since 2010

Paid Time Off and Sick Time

Flexible work schedules

Public Student Loan Forgiveness

Comprehensive health insurance

403(b) Retirement with Match

Job Overview :

We are seeking a dedicated Co-Op / IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various technical issues effectively. The IT Technician will work closely with end-users to ensure smooth operation of IT services and systems.

Duties :

Provide first-level technical support for hardware and software issues, including troubleshooting and resolving user problems.

Assist users with VPN connectivity issues, ensuring secure access to company resources.

Support network administration tasks, including monitoring and maintaining network performance using tools such as Meraki.

Manage help desk tickets through Solarwinds Web Help Desk, ensuring timely resolution of requests and incidents.

Analyze user requirements and provide appropriate solutions for mobile devices.

Collaborate with other IT team members to implement upgrades and new technologies.

Maintain documentation of support processes, procedures, and user guides to enhance service delivery.

Skills

Proficiency in providing technical support for Microsoft operating systems and iPhone iOS.

Strong understanding of VPN technologies and network administration principles.

Experience with help desk operations and customer service best practices.

Familiarity with Web Help Desk or similar ticketing systems for managing support requests.

Ability to analyze problems effectively and provide timely solutions.

Knowledge of mobile device management and support.

Excellent communication skills, both verbal and written, to assist users in a clear and concise manner.

Schedule :

8 hour shift

Monday to Friday

Ability to Relocate :

Cincinnati, OH 45206 : Relocate before starting work (Required)

Work Location : In person

GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky every year since 2010! Please visit our website

www.gcbhs.com

to learn more about GCBHS.

EEO Employer F / M / Disabled / Vets

Apply today! Our work is #LifeChanging!

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It Technician • Cincinnati, OH, United States

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