Quality Engineer Product Complaints & Investigations
Tech ObserverSan Diego, CA, US21 hours ago
Job type
- Part-time
Job descriptionBS degree in engineering or scientific discipline Strong analytical and problem-solving skills Ability to work proactively and cooperatively with managers and operational staff to solve quality problems Ability to manage multiple responsibilities with a high degree of self-motivation Good written, oral, and interpersonal English communication skills Proficiency in Microsoft Office Suite and Excel applications Knowledge of SQL, C#, and Python (optional)
Purpose
This role is responsible for a quality engineer with product complaint investigation according to established company procedures and worldwide regulations and standards.
Duties
- Review documents related to incoming complaints, including formal reports, emails, and other communications.
- Make and document sound regulatory reporting decisions and justifications for global reporting requirements.
- Perform technical root cause analysis which may include assessment of design, device performance, and usability.
- Perform device functional tests.
- Apply statistical methods to conduct technical investigations and data analyses.
- Utilize standard analytical practices to evaluate field data, interpret log files, and identify discrepancies in results.
- Updates Complaint investigation summary with administrative information including complaint number, PC / AE report information, Device information etc.
Knowledge, Skills, and Abilities :
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Product Quality Engineer • San Diego, CA, US