Manager, Application Engineering - GSA

Manager, Application Engineering - GSA

The Manager, Application Engineering - GSA leads a team of GSA Applications Engineers responsible for assisting the Vertiv sales force with proper application of Vertiv 3-Phase AC Power products focusing on our GSA Customers. The ideal candidate possesses deep understanding of 3-phase power data center equipment, strong leadership skills, and passion for developing early career engineers. This role serves as a conduit between the field and national sales team members and internal departments such as engineering, offering management, etc. to develop and recommend products and services to meet customers' requirements. Technical support includes but is not limited to assistance with performance calculation tools, application guidance, processing special feature authorizations (SFA) quote and order reviews, processing change orders, and providing technical input into bid proposals, projects, and technical documents within the sales process.

Responsibilities

Lead, mentor, and manage a team of GSA Application Engineers to provide responsive and accurate technical support to Vertiv's sales team across US, Canada, and select global areas. Typical technical support involves the following activities :

Providing guidance on correct application of units for optimal operation or acceptable operation in non-optimal situations.

Address questions on integration of multiple products.

Assist in correct application and processing of special feature authorization (SFA) equipment quotations.

Apply Quote Configurator tool to provide quoting support when sales team members require assistance.

Review project specifications, drawings, and RFP documents to offer guidance on optimal product proposals.

Lead coordination with internal teams such as engineering, SFA engineering, technical sales, and sales teams to address barrier in opportunities to orders process.

Lead ongoing growth of application engineering team through targeted training, educational travel, and development of soft skills.

Develop team tools to understand and improve team performance in supporting Vertiv sales team.

Provide monthly updates on team performance.

Help develop and document best practices and continuous improvement initiatives for the department.

Develop and manage to goals aligned with overall AC Power Technical Sales goals and strategies.

Assist in quoting tool enhancements.

Qualifications

Bachelor's degree in engineering or related technical field. Electrical Engineering preferred.

5+ years relevant experience in data center engineering and technical scope review.

Working knowledge of NEC in regard to installation of 3-phase UPS, PDU's, and RPP's.

Deep technical understanding of data center facilities and infrastructure.

Excellent communication skills, both written and verbal.

Detail-oriented and responsive work.

Ability to work and multi-task in a fast-paced environment.

Ability to read, interpret, modify, and create schematics and one-line diagrams.

Excellent organizational, analytical, and problem-solving skills.

Strong interpersonal skills with the ability to collaborate and work successfully amongst various levels of the organization.

Strong knowledge of Microsoft Office.

Physical & Environmental Demands

Prolonged periods of sitting at a desk and working on a computer.

Standard office environment.

Time Travel Required

10%