Project Overview
Client is seeking a Senior / Lead UX Designer to join its Core UX team. This role focuses on shaping and improving the digital customer experience across the travel journey. You will collaborate with designers, developers, product teams, and business stakeholders to bring human-centered, innovative user experiences to life. This position calls for a hands-on designer who excels in ideation, iteration, and building polished end-to-end design solutions.
Key Responsibilities
Planning & Concepting
- Partner with business analysts and stakeholders to brainstorm and develop design solutions.
- Conduct research, competitive analysis, and discovery to identify user needs and business goals.
- Create rapid concepts with sketches, whiteboards, and design tools.
- Support design recommendations with data and insights.
Design & Iteration
Build intuitive and engaging digital interactions aligned with United's UX and brand standards.Develop navigation systems, patterns, and reusable components across digital products.Create low- and high-fidelity wireframes and interactive prototypes.Work with usability researchers to plan and run tests, applying feedback to refine designs.Delivery & Collaboration
Produce detailed design deliverables : flows, wireframes, storyboards, mockups, redlines, and prototypes.Present design work to product, UX, and leadership teams.Partner with developers during implementation and respond to design questions.Collaborate with QA to validate functionality and resolve issues.Mentor junior designers and support team-wide UX collaboration.Required Qualifications
Bachelor's degree or equivalent experienceStrong end-to-end UX portfolio (must-have)Experience working in cross-functional, collaborative teams (must-have)Ecommerce experience required; shop / checkout experience highly preferredExcellent communication skills (poor communication is a deal-breaker)Technical & Soft Skills
Deep understanding of UX for web, mobile, and touch interfacesSolid grasp of web design principles and familiarity with front-end technologiesExperience writing detailed design specifications and user flowsAbility to lead design direction while mentoring othersComfortable working in a fast-paced, ambiguous environmentStrong storytelling and design-rationale communication abilitiesSelf-driven, organized, and able to prioritize multiple tasks