Account Settlement Specialist - Atlanta, GA

Account Settlement Agent

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

The Account Settlement Agent (ASA) is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The ASA will effectively communicate and support the Department's collection goals, while providing quality customer service. The ASA will be accountable for reducing final account balances for assigned accounts and perform other assigned tasks and duties necessary to support the Account Settlement Department.

The Money Tracker

• Receive payment from previous residents and posts receipts into OneSite
• Reconcile all payments on a daily basis and prove deposits with detail and accuracy
• Verify cash reports to daily collection
• Be accountable for reducing final account balances for assigned accounts and perform other assigned tasks and duties necessary to support the Account Settlement department
• Present payment status plan and information to management for collection meetings

The Record Keeper

The Customer Devotee

The Impact You Can Make

Qualifications

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and / or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.