Lead Patient Service Representative - Urology
- Full-time
About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note : We will only contact candidates regarding your applications from one of the following domains : @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
Essential Job Functions :
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients / families.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual / demonstrates appropriate etiquette.
- Informs patients of delay in physician schedules, assists with patient comfort while delayed.
- Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.
- Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
- Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
- Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
- Reconciles billing slips to daily schedule.
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and properly enters into the appropriate system.
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
- Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
- Demonstrates the ability to adequately follow downtime procedures.
General Job Functions :
Physical Job Requirements :
Education, Certification, Computer and Training Requirements :
Travel :
Pay Range : $0.00 - $0.00 Hourly. The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit https : / / www.consumer.ftc.gov / JobScams or file a complaint at https : / / www.ftccomplaintassistant.gov / .
Create a job alert for this search
Patient Service Representative • Vineland, NJ, US
Outpatient Services Representative
Patient Intake Representative - Per Diem - Day
Field Representative
Patient Service Representative
Client Services Representative - Urology - CMCH
Patient Services Representative - Centralized Scheduling
Full Time Gastroenterologist
Telemedicine Physician
Urologist
Hospital Medicine Medical Director
){kind=logo}
CASUAL Customer Service Representative
ObGyn
AR Follow Up Representative
ED Hospital Representative
Urology
Patient Access Representative - Relief, Days - Wash Twnship ED
Gastroenterology
