Customer Account Specialist

At our Phoenix MRO, we specialize in the repair of electronic components for aircraft.

As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service.

• Candidate should be team player who is self directed, detail oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues.
• High level of computer transactions daily, administering up to 150+ orders
• Customer interaction management, both internal and external
• Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders
• Managing, interpreting, and executing customer contractual requirements
• Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
• Determining validity and disposition of warranty claims.
• Adhering to Global Trade compliance regulations