Clinical Implementation Lead

Clinical Implementation Lead

This is an exciting opportunity to shape the implementation and customer success of FDA-cleared digital treatments in the US health system. The Client Implementation Lead is responsible for driving revenue growth and patient impact by ensuring that health systems, provider groups, and other healthcare organizations are actively engaged with, understand, and have a smooth experience supporting their patients to use Big Health's FDA-cleared treatments. This role requires an individual who is able to communicate simplicity in complex environments, build excellent client relationships, and leverage data to deliver for clients and to support our Go-To-Market strategy. They ideally bring a blend of clinical, implementation science, and commercial acumen.

Key responsibilities:

• Strategic Leadership
• Develop and execute implementation strategies that align with organizational goals and client expectations.
• Oversee the end-to-end implementation process (partnering with cross-functional teams from the sales process through to post live) including scoping, planning, execution, and post-implementation support.
• Implement best practices and standardize processes to enhance efficiency and effectiveness, understanding each client's unique needs and processes.
• Synthesize learnings from the clients and internal teams to inform our go to market playbooks, as well as our internal processes, and continually improving implementations.
• Client and Provider Engagement
• Develop and manage the implementation of prescription digital treatments (SleepioRx, DaylightRx) with providers, ensuring adherence to regulatory standards and best practices.
• Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment.
• Facilitate training sessions for providers on the order of prescription digital treatments.
• Monitor and optimize provider partnerships for growth, using data to define and measure success.
• Provide ongoing technical support and troubleshooting to providers post-implementation to support ongoing engagement and increase provider and patient activation.
• Internal Stakeholder Management
• Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.
• Partner closely with sales, clinical, product, and patient support teams to define and operationalize best-in-class partnerships and integrations and to ensure seamless project execution.
• Provide regular updates and reports to clients and senior management.
• Coordinate with external vendors and partners as necessary, in collaboration with internal partners (e.g., product partnership to support technical integrations for treatment ordering in the EHR).
• Reporting and Documentation
• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
• Analyze project performance and prepare reports for senior management.

Required qualifications:

• 7+ years of experience in Implementation, customer success, or related roles in healthcare settings, with a proven track record of managing complex projects with organizations of all sizes
• Degree(s) in business, project management, healthcare, public health or a related field. Master's degree preferred
• Former or currently licensed healthcare or behavioral health provider preferred (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Psychologist, PNP, PA, MD)
• Strong understanding of, and experience applying, implementation science principles
• Excellent organizational and time-management skills
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
• Proficiency in project management methodologies, software, and tools
• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment
• Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices, and/or experience working in the regulated healthcare industry is a plus

Background and life at Big Health:

• Backed by leading venture capital firms.
• Big Health's products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.
• Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meetpeople who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.
• Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more.
• Competitive salary packages including stock options.

The US base salary range for this full-time position is $125,000 - $165,000. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Additional compensation may include benefits, variable pay, discretionary bonuses, and equity.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The pay scale is subject to change depending on business needs.

We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We're an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.