Spanish Speaking Customer Service for Pharmaceuticals industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Currently, we are looking for a dedicated Spanish Speaking Customer Service Representative to join our client's team in the pharmaceuticals industry. This role is critical in providing exceptional support and assistance to Spanish-speaking customers, ensuring they receive the highest quality service. As part of our recruitment process, we ensure that we match the best candidates with the right employers, and we take pride in helping individuals find their dream jobs abroad. If you are fluent in Spanish and passionate about customer service in the pharmaceuticals sector, this position offers an exciting opportunity to leverage your language skills while contributing to the healthcare field. Join us in making a difference in people's lives by providing vital support and information in their native language, promoting not just customer satisfaction but also greater accessibility to pharmaceutical services across diverse communities.

Responsibilities :

• Respond to customer inquiries in Spanish via phone, email, and chat in a professional manner.
• Assist customers with their questions, concerns, and issues related to pharmaceutical products and services.
• Provide accurate and timely information regarding product availability, order status, and pharmaceutical guidelines.
• Document customer interactions and transactions in the customer service management system.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Educate customers on the proper use and benefits of pharmaceutical products while adhering to compliance regulations.
• Follow up with customers to ensure their issues have been resolved and gather feedback for continuous improvement.