Customer Support Technician
Flex DentalProvo, UT, United States10 hours ago
Job type
- Full-time
Job descriptionOmni-Channel Support (Chat, Phone, and Email) Internal collaboration with support, training, and billing departments External collaboration with client's IT services / third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.) Individual and Team-Based Problem Solving Working with Tier 2 / Escalation Support Representative Connecting to clients via remote software Ability to work collaboratively with all team members, including : support, trainers, developers, managers, and administrators. Ability to multi-task efficiently (providing multi-channel support simultaneously) Critical thinking / Troubleshooting Self Manage Workload (Prioritization, Time Management) Ability to be self-directed, prioritize tasks, and organize overall workload. Ability to work effectively in a fast-paced environment Provide accurate and quick support Technical Support Background (2 years of customer service experience preferred) Understanding of Windows Operating System(s) Previous High Pace Work Experience Experience with Multi-Channel Support
About Flex Dental :
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.
Learn more at : Job Overview :
- Product specialist for our applications for dental offices. (Tier 1)
- Providing support via chat, email, talk, remote session(s) (multi tasking required)
Day to Day Operations :
Required Experience :
Preferred Experience :
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Support Technician • Provo, UT, United States