Guest Experience Lead | Colorado Springs

lululemon • Colorado Springs, CO, US

16 hours ago

Job type

Full-time

Job description

Join to apply for the Guest Experience Lead | Colorado Springs role at lululemon

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating a healthier, thriving future with an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout the shift.
Open and close the store in accordance with opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
Address team member performance and support ongoing learning and development with direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

Eligibility : Must be legally authorized to work in the country where the store is located.

Travel : Must have the ability to travel to the assigned store with reliable transportation.

Schedule / Availability : The work schedule can vary based on store needs; shifts include mornings, afternoons, evenings, weekends, and holidays. Peak periods may include early mornings or late nights.

Experience : 1 year of retail or customer experience; some experience in leading, mentoring, or delegating with others.

Assets : Education : High school diploma / GED / equivalent or above; retail leadership experience preferred.

What We Look For

Inclusion & Diversity : Creates / supports an inclusive environment that values differences.

Integrity : Behaves in an honest, fair, and ethical manner.

Guest Experience : Actively creates an inclusive, high-caliber experience for every guest through the team.

Leadership : Leads, inspires, develops, and directs people as they work.

Collaboration and Teamwork : Works productively with others to achieve goals.

Decision Making / Problem Solving : Uses logic and reasoning to evaluate alternatives and make timely decisions.

Adaptability / Agility : Navigates change and fast-paced environments.

Interactive Communication : Conveys information effectively in interactions.

Work Context

Work involves moving through the store with bright lights and music.

Team environment; may use a computer or other devices.

May involve moving boxes up to 30 lbs (13.6 kg).

Compensation & Benefits

Base Pay Range

$21.50 - $24.74 / hour (subject to minimum wage in location)

Target Bonus

$2.00 / hour

Total Target Base Pay Range

$23.50 - $26.74 / hour

Extended health and dental benefits, and mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

People networks, mentorship programs, and leadership series

Note : The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these offerings at any time without advance notice.

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Guest Experience Lead • Colorado Springs, CO, US