Member Experience Specialist

POSITION SUMMARY :

The Member Experience Specialist manages and supports recruitment of volunteers and delivery of service to girls by adult volunteers who carry out the Girl Scout Program in an assigned area. At all time she / he must portray a positive image that is representative of policies, procedures, and promote customer service to internal / external stakeholders.

CORE COMPETENCIES :

Strong attention to detail.

Strong oral and written communication skills.

Proactive and collaborative team building skills and experience.

Conflict resolution skills and experience.

Understands usage of and is able to support our members and recruit new members by using all GSOFCT technology and platforms available.

EDUCATION AND / OR EXPERIENCE :

Bachelor’s degree in business, human services, education or related field is preferred.

Ability to work with and manage a diverse group of volunteers and girls.

Strong attention to detail.

Strong oral and written communication skills.

Team building skills and experience.

Conflict resolution skills and experience.

ADDITIONAL JOB REQUIREMENTS and PHYSICAL DEMANDS :

Become a registered member and maintain membership in GSUSA.

Ability to accommodation a flexible work schedule (evenings, weekends) to meets the needs of the organization.

Actively participates in Product Sales initiatives.

Ability to work with a diverse group of staff, volunteers and girls.

Physical ability to lift, carry, push, pull or move objects up to 20 pounds.

Sit or stand for long periods of time during events.

Statewide travel required.

Valid Connecticut driver’s license.

Must carry and show proof of liability coverage of personal vehicle.

WORK ENVIRONMENT :

Work in an office environment and in the community in a variety of (indoor / outdoor) locations.