SAP Service Delivery ManagerInherent Technologies • San Antonio, TX, United States
SAP Service Delivery Manager
Inherent Technologies • San Antonio, TX, United States
11 hours ago
Job type
- Full-time
- Quick Apply
Job description15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement Electric Utility experience is a plus but not mandatory Manage all aspects of IT service delivery to meet SLAs and business objectives. Act as the main point of contact for customer and stakeholders on service matters. Oversee incidents, problems, system maintenance, DR / BCP activities and change management processes. Monitor KPIs and service metrics, providing regular performance reports. Drive continuous improvement and service optimization initiatives. Lead, mentor, and manage HCLTech service delivery teams. Coordinate cross-functional teams for smooth service and project delivery. Ensure compliance with security, regulatory, and contractual obligations. Manage risks related to service delivery and implement mitigation plans. Ensure coordination between Onshore and Offshore Teams
Position : SAP Service Delivery Manager
Location : San Antonio, TX
- Day 1 Onsite
Duration : 1 Years
SAP Service Delivery Manager [15+ Years of Experience]
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Service Delivery Manager • San Antonio, TX, United States
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