Brand Manager | DTC E-Commerce | 100% Remote EU

Brand Manager

At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we're pushing boundaries to achieve our next growth milestone.

That's why we're on the hunt for the Brand Manager who's ready to make a real impact.

The Role

As a Brand Manager, you will take full ownership of one of our subscription-based brands. This is not a marketing or product launch role. It's about owning the full brand experienceensuring the product is thoughtful, exciting, and worth staying for. Your mission is to improve the experience, reduce churn, and raise customer satisfaction by acting on real insights, curating every box with care, and constantly iterating what "great" means.

Responsibilities

Customer Experience Ownership : Collect and analyze customer feedback via surveysunderstand how each box, item, and the overall unboxing experience is received. You'll be responsible for acting on that feedback, identifying improvement areas, and implementing changes to elevate satisfaction and retention.

Subscription Box Management : Curate the full contents of each subscription box, sourcing and coordinating with suppliers to ensure quality, variety, and alignment with the brand's identity.

Creative Asset Coordination : Manage the creation of printed or digital assets included in the box (e.g. instructions, guides, magazines). Work with copywriters and designers to deliver high-quality materials that add value and align with the brand tone.

Churn Prevention & Retention Flows : Monitor churn metrics and customer sentiment to proactively address risks. Build or improve cancellation prevention flows and loyalty initiatives to improve retention.

Internal Coordination : Collaborate with creative, logistics, and customer service teams to ensure everything is executed smoothly and in alignment with customer expectations.

Skills & Experience

Experience working with D2C products

Deep understanding of what creates a great customer experience

Hands-on, execution-focused mindsetyou take initiative and follow through

Strong communication skills for working across remote, cross-functional teams

Analytical thinking paired with strong ownership and creative problem-solving

Fluency in English and ability to work independently in a fully remote setting

The Recruitment Process

Introductory Call with Talent Acquisition (20-30 min) An opportunity to learn more about each other, discuss your background, the role, and our company culture.

Role-Related Task A short assignment designed to reflect real aspects of the position and highlight your approach to problem-solving.

Final Interview (4560 min) A conversation with the Hiring Manager and HR to explore your expertise, alignment with the role's vision, and answer any questions you may have.

Reference Check Conducted as a final step to confirm previous experience and ensure a strong mutual fit.

Decision & Feedback We'll provide timely and transparent feedback, regardless of the outcome.

Fixed Service Fee 1,800 - 3,000 after taxes, depending on your skills, competencies, and experience.

Please note that this role is based on a freelance agreement.

Perks & Benefits

Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.

A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.

Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you're well-rested.

A budget for your home office setup so you're comfortable working how you like and where you like.

Strong company culture and a network of unique individuals that celebrate you.

Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

Eligibility & Location Requirements

This role is 100% remote.

At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

For full-time roles , we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication. This requirement does not apply to part-time roles.

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Ready to lead Foxelli's growth journey? Apply now!