SHIFT MANAGER - SLOTHard Rock Hotel & Casino Tejon • Mettler, CA, US

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SHIFT MANAGER - SLOT

Hard Rock Hotel & Casino Tejon • Mettler, CA, US

16 hours ago

Job type

Full-time

Job description

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Responsible for enforcement of all departmental rules, policies, and regulations.
Responsible for accountability of all issued and non-issued Slot keys and equipment.
Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
Responsible for direct-line communication with Slot Departmental staff.
Responsible for handling customer service issues.
Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by
Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
Other duties as assigned

Location : Location US-CA-Mettler

Primary Responsibilities

Overview Responsibilities

Responsible for enforcement of all departmental rules, policies, and regulations.

Responsible for accountability of all issued and non-issued Slot keys and equipment.

Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.

Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.

Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.

Responsible for direct-line communication with Slot Departmental staff.

Responsible for handling customer service issues.

Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.

Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.

You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by

Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.

Other duties as assigned

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

University Degree or three (3) years post-secondary diploma in Electronics, Accounting or Economics with related experience.

Completion of a management training program is also required.

Managerial experience in the related field of three (3) or more years.

Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.

Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.

Skills

Strong leadership and interpersonal skills

Excellent interpersonal, oral and written communication skills.

Meticulous, organized and accurate

Extreme confidentiality.

Familiarity with a variety of computer systems and applications.

Be flexible to work varying shifts and time schedules as needed.

Communicate effectively with all levels of employees and guests.

Manage multiple details and tasks concurrently in a changing environment.

Able to work effectively in a team environment.

Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time.

Ability to walk distances.

Ability to lift 30 to 40 lbs.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

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Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Gambling Facilities and Casinos

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Slot Shift Manager • Mettler, CA, US