Service Agent

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Pay: Starting $40,000.00 - $55,000.00 per year


Job description:


We're Hiring Immediately!


· Opportunity for incentive rewards in addition to base salary— bonuses, prizes, and upward mobility


· Paid training and mentorships for employees who want to pursue their career goals


· Sales support—earning commissions for leads even if other team members close the deals


· Benefits included


· Opportunity for work from home once training completed


Pay Details:


· Total first year earnings salary range from $42k-52k but can be increased through a combination of base and bonuses


We are excited to grow the extension of Converse Insurance Agency, a brokerage. As one of the premier personal and commercial lines insurance brokerages in Texas, Converse connects customers with the best insurance solutions to meet their needs among multiple carriers.


As a Converse Insurance Service Agent, you'll have the flexibility to develop a career by servicing customers on their Auto, Home and Commercial insurance policies.


We encourage you to apply and bring your expertise if you're a:


· Highly driven: You enjoy helping others, demonstrating resiliency, compassion and applying your enthusiastic work ethic to generate client trust and aid in lead flow


· Charismatic person: Your interpersonal skills are top notch, and you're able to apply market insights to assist clients, as well as tailor products and services to meet existing customers' needs


· Relationship builder: Your focus is on building strong relationships within our client and network group communities


Qualifications


Preferred Experience (but not limited to)


· Previous employment in a service agent role where you have successfully assisted customers


· A state insurance license—or willingness to earn one with Converse Insurance’s training and support—in Property & Casualty


Skills


· Effective written and oral communication skills


· Great interpersonal skills and a proven ability to build rapport with existing customers


· Effective time management and organizational skills


Knowledge


· Ability to learn insurance coverage, underwriting guidelines, and carrier platforms


· Familiarity with assisting and growing customer base


Education


· High School Degree with relevant service experience


Responsibilities:


· Provides exceptional customer service by responding promptly to all inbound customer and referral partner network calls and emails regarding personal lines policies


· Listens to customers' and referral partners’ requests and inquiries.


· Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.


· Escalating issues to appropriate team if necessary.


· Processes policyholder transactions accurately and within established time standards.


· Understands aspects of billing systems as it pertains to policy coverage.


· Identifies and communicates transactions and impact to policy premium.


· Evaluates and makes decisions regarding exceptions to payment plan and fees.


· Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements.


· Places policy in follow-up and ensures adherence to arrangements specified.


· Manages and utilizes time effectively to ensure client satisfaction


· Develops and maintains product, procedural and technical systems knowledge.


· Looks for opportunities to improve processes within team or department through mentorship


· Participate in training of new service agents through job shadowing, work review, coaching and feedback.


· Utilizes technical systems, effectively and efficiently, including desktop, phone systems and the internet.


· Performs additional duties as assigned.


Converse Insurance is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.


Job Type: Full-time


Benefits:

• 401(k)
• Health insurance
• Paid time off
• Work from home

Ability to Commute:

• Fort Worth, TX 76116 (Preferred)

Ability to Relocate:

• Fort Worth, TX 76116: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Fort Worth, TX 76116