Data Entry Specialist

Why You Want To Work Here :

We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Recipient Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

Responsibilities of the Recipient Services Representative :

• Provide services to allow plan recipients to make updates to their plans; often making updates to address changes, tax information, bank account information, check re-issues, etc.
• Receive and respond to incoming emails
• Calculate benefits information, status, and payments
• Route calls to appropriate departments
• Process status requests, applications, documents, and eligibility waivers
• Maintain files of information
• Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and / or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
• Other duties as assigned

Requirements of the Recipient Services Representative :