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Assistant Front Office Manager

Assistant Front Office Manager

HHM HotelsDenver, CO, US
30+ days ago
Salary
$55,000.00 yearly
Job description

Overview

Opportunity : Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Assist in monitoring of front office financial operations and ensure

front office compliance with accounting controls and procedures.

  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review, submit for approval, and order capital budget items as required.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and

    • minimize overbooking.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow

    • MSDS and OSHA standards.

  • Perform other duties as requested by management.

    • Position Requirements

  • Associate or Bachelor’s degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

    • Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

    • What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    About Us

    Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel. Conveniently situated between downtown and Denver International Airport, our trendy hotel offers a relaxing escape in a prime location. Retreat to our tech-enabled rooms and suites, each with plug-in panels and Bluetooth-equipped TVs. Many of our chic rooms offer views of the Colorado mountains and downtown Denver skyline. Satisfy your hunger with delicious regional American cuisine at our restaurant, Fifty300, or gather in our lounge for cocktails. If a meeting, social gala, or wedding brings you to the Central Park neighborhood, our updated venues, custom catering, and expert staff will help make your event a memorable success. When it's time to explore, the Denver Botanical Gardens, Dicks Sporting Goods Park, and the Denver Zoo are just minutes away, with the light rail station nearby. Whether traveling for work or enjoying a getaway, we look forward to welcoming you to our modern luxury Denver, Colorado hotel.

    HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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