Franchise Business Consultant

Franchise Business Consultant

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE : DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world.

Job Location Type : Remote - We are excited to bring together two of our most beloved restaurant brands under one roof, Applebee's and IHOP. The Franchise Business Consultant will serve as the primary link between Applebee's and IHOP and the franchise community with broad accountability to each constituency. This role applies leadership, influence, and functional expertise to create meaningful, productive partnerships with each assigned franchise point of contact. Through these partnerships, they will provide analysis, recommendations, counsel, coaching, and assistance to the franchise owners / operators to impact and improve the sales, traffic, and operating standards of the business. They will leverage relationships to ensure the achievement of the short and long-term goals of Applebee's and IHOP and its shareholders. They must develop and maintain a strong sense of ownership of their assigned territory and provide leadership and constant protection of the Applebee's and IHOP Brands.

Responsibilities :

• Champion the Applebee's & IHOP brand purpose, strategy, and culture while advocating for the guest experience
• Coach managers and operations leadership in solving guest relations matters and concerns
• Provide training and resources to managers to ensure complete guest satisfaction
• Ensure operations leadership adheres to Applebee's and IHOP brand standards, systems, policies and procedures
• Utilize metrics to analyze issues / opportunities and provide recommendations / tactics on how to improve any deficient areas of the business
• Ensure compliance with all Standard Operating Procedures, Operations Assessment Reports, Food Safety Evaluations and develop corrective action plans, milestones, and timetables where appropriate
• Provide coaching to managers on inventory control, local store marketing, on premise and off premise order production and delivery in support of sales growth and the strategic plan
• Remain actively involved with any restaurant or franchise group that routinely delivers a customer experience inconsistent with the Applebee's and IHOP brands

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.