Unified Communications Engineer

Cisco Unified Communications Engineer / Architect

Seeking a highly skilled Cisco Unified Communications Engineer to lead the redesign and simplification of our Cisco telephony environment. The ideal candidate will have deep architectural experience with Cisco's suite of communication and collaboration tools, strong change management skills, and the ability to work on-site with hospital departments to drive adoption and support.

Project Overview & Cost Optimization Impact

This initiative aims to redesign and simplify the Cisco telephony system by removing unnecessary features, standardizing configurations, and reducing operational complexity.

The project is expected to significantly decrease support workload, by streamlining processes such as user profile management and reducing daily ticket volume.

By establishing a baseline, supportable telephony model, the organization can reallocate technical resources to higher-value tasks, such as reporting and analytics, rather than routine maintenance.

The approach is designed to be patient-centric, ensuring essential hospital communications are maintained while eliminating unsupported or redundant options.

If successful, the simplified model and documentation can serve as a pilot for replication across other ministries, enabling broader cost optimization and operational efficiency throughout the organization.

The project may also allow for flexible staffing models, including the use of contractors for short-term redesigns, further reducing long-term personnel costs.

Responsibilities :

Architect, redesign, and implement Cisco Unified Communications solutions, focusing on reducing unnecessary complexity and standardizing configurations across departments.

Lead the migration and simplification of existing profiles, features, and customizations to a baseline, supportable model.

Maintain and troubleshoot Cisco Call Manager (CUCM), Cisco CER, Cisco Unity Connection, and Cisco Contact Center.

Collaborate with stakeholders to identify and remove non-essential features, ensuring patient-centric functionality and compliance with hospital requirements.

Document redesign processes and provide training and support to technical staff and end users.

Manage Cisco Expressway, UCS infrastructure, and analog gateways.

Support Cisco WebEx (Jabber Voice), Unified Border Element, and routers.

Serve as a coach and mentor, facilitating department-level adoption and change management.

Potentially expand successful redesigns to other ministries.

• Job Type & Location

This is a Contract position based out of Syracuse, NY.

• Pay and Benefits

The pay range for this position is $50.00 - $75.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Syracuse,NY.

• Application Deadline

This position is anticipated to close on Nov 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.