Senior Student Accounts Associate, Payments

I. JOB OVERVIEW

Job Description Summary :

Functioning as one multidimensional team, the Finance Division is responsible for the overall integrity of the university's fiscal activities. In that capacity, the Finance Division provides service excellence in all support and business operations to enhance the ability of the university to fulfill its vision of becoming one of the preeminent research universities in the nation and the world.

This experienced position answers calls in a timely manner and provided accurate account information by analyzing the various data which is maintained within the system. This position typically counsels students and parents on the options for financing their bill, including the ability to knowledgeably discuss payment options and plans. The position may also answer questions and explain transactions on bills as they relate to both student accounts and financial aid. The position will provide updated invoices, will email account statements, and will guide students on how to access the information online.

The Senior Student Accounts Associate will be responsible for processing student payments in the form of : Wire payments, ACH payments, Electronic Checks and Paper Checks processed via remote deposit. The Senior Associate administrates the Tuition Remission Benefit, consisting of; analysis, benefit assessment to student accounts and communicating with GWU's and MFA's Benefits Dept. This position will work closely with the Office of Student Financial Assistance to apply scholarships and grants to student accounts. The Senior Student Accounts Associate is responsible for processing Third Party Contract wire payments and assist with the processing of Third Party Contract credit card authorizations.

• This position will also respond to requests for research or reconciliation from other University departments.
• Accepts and processes routine student tuition payments (ACHs, checks for tuition - 529 plans, etc.) in Banner and records in Oracle.
• This position will be back up support for the Lead Payment Processor when unavailable.
• Assist with maintaining and establishing GWU's Payment Plans.
• Processes routine contract payments and credit cards.
• Processes checks via remote deposit scanner and deposit on site scanner.
• Mass entry of routine student and Third Party Contract payments.
• Processes pre-paid payments.
• Processes routine scholarships and grants.
• Coordinates requests and inquiries from University departments for research and reconciliations, and escalates as necessary.
• The Senior Student Account Associate is responsible for tracking and verifying the application of TouchNet Wired funds. Payments are verified on a daily basis between GWU's bank and Banner application.
• The Senior Associate will assist the Lead Payment Processor with the Student Account Office related clearing account reconciliations.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications :

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses / Certifications / Posting Specific Minimum Qualifications :

Preferred Qualifications :

Hiring Range

$23.35 - $36.47

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location : Ashburn, Virginia

College / School / Department :

EVP & CFO Administration

Family

Finance and Business

Sub-Family

Student Accounts Services

Stream

Individual Contributor

Level

Level 1

Full-Time / Part-Time :

Full-Time

Hours Per Week : 40

Work Schedule :

Monday - Friday 8 : 30 A.M. - 5 : 30 P.M.

Will this job require the employee to work on site?

No

Employee Onsite Status

Hybrid

Telework : Yes

Required Background Check :

Criminal History Screening, Education / Degree / Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants :

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number : S013884

Job Open Date : 10 / 23 / 2025

Job Close Date : 11 / 02 / 2025

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until :

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement :

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.