Collection Supervisor

Job Description

Job Description

Salary : $60,000 annually DOE

Responsible for organizing, planning, directing, and controlling all operations of the Collections Department. This includes all areas such as consumer loans, VISA HELOC loans, mortgage loans and negative accounts. Oversee all collections functions including the control of loan and credit accounts that are late, potentially delinquent, delinquent, or charged off. Assist in the resolution of difficult and complex member account situations. Make recommendations on action that should be taken if loan collateral is in jeopardy. Oversee staff in collection department to ensure department is staffed and department is operating properly and efficiently.

Duties and Responsibilities

• Serve as a leader to Collection staff. Supervision includes possible interviewing of potential job candidates, hiring, training and termination, as necessary.
• Manage relationship with 3rd party collection service, monitor, provide direction and ensure efficient flow of work.
• Responsible for performance reviews of the Collections staff
• Supervise and schedule Collections staff to ensure adequate coverage for member traffic

Oversee compliance of Collections staff with established credit union policies and standards, such as confidentiality, security, recordkeeping. Ensure compliance with various government regulations.

Qualifications / Experience

Reports to Chief Executive Officer

44 North Credit Union offers a full range of benefits including :

Medical, dental and vision coverage

Basic Life

401(k)

Paid Time Off (PTO)

Paid Holidays

and more!

44 North Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.