Quality Assurance Manager

Description

Quality Assurance ManagerTransdev in Norcross, GA is hiring a Quality Assurance Manager. The Quality Assurance Manager is responsible for collecting, researching, and documenting all compliments, grievances, and feedback from callers regarding transportation services. We are seeking customer service-oriented professionals who are dedicated to safety.Transdev is proud to offer: Competitive compensation package of minimum $56,000 – maximum $70,000Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key Responsibilities:

• Ensure overall quality in bus conditions, operator attendance, missed service and service interruptions
• Monitor Bus Operator safety & security compliance, service delivery at sites and pre-determined passenger boarding and alighting points.
• Other duties as required.

Qualifications:

• High School Diploma or GED required.
• Computer literate with working knowledge of Word, Excel, and PowerPoint.
• Excellent customer service & communication skills.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.