Senior Telephony Administrator

A company is looking for a Senior Telephony Administrator - Contact Center Specialist.

Key Responsibilities

Conduct daily system health checks to ensure service availability and reliability

Resolve complex voice routing and skilling issues, leading outage investigations and maintaining incident SLAs

Administer and maintain call routing vectors, VDNs, skills, and announcements

Required Qualifications

10+ years' experience administering Avaya systems in global contact centers

Proficient in Avaya commands and troubleshooting call routing

Hands-on experience with Avaya Aura suite and Agent for Desktop

Strong SIP routing and toll-free management skills

Effective collaboration with vendors on system upgrades