Bookstore Customer Service Assistant

Health Advocates Network is currently seeking a Bookstore Customer Service Assistant to work at a facility in Randolph, NJ . These are registry positions with our company,

Pay Rate: $16 / hour
*W2
Key Responsibilities:

• Process incoming online orders for textbooks, course materials, supplies, and merchandise

• Pick, pack, and prepare shipments accurately and efficiently

• Print shipping labels and documentation for outgoing orders

• Monitor online order status, including cancellations, backorders, and returns

• Ensure orders meet bookstore accuracy, quality, and delivery standards

• Maintain up-to-date knowledge of current course materials and inventory availability

• Communicate with customers regarding order issues, delays, or substitutions

• Work with shipping carriers to resolve delivery problems or claims

• Assist with inventory management, cycle counts, and stock replenishment

• Collaborate with in-store team to support peak periods and special campus events

Qualifications:

• High school diploma or equivalent required

• Experience in retail, e-commerce fulfillment, or inventory management preferred

• Strong attention to detail and ability to follow processes accurately

• Basic computer skills; experience with POS and e-commerce systems a plus

• Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning

• Excellent time management skills and the ability to meet deadlines

• Strong communication and problem-solving abilities

• Flexibility to work extended hours during rush periods (e.g., start of semester)

Preferred Qualifications:

• Familiarity with academic course materials and textbook systems

• Experience using shipping platforms (e.g., UPS, FedEx, US Government Client)

• Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar)

Work Environment:

• Warehouse or back-office environment within the college bookstore

• Requires standing, lifting, and moving materials for extended periods

• Fast-paced, deadline-driven setting during peak seasons

• Team-oriented culture focused on student service and operational efficiency

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Cameron (Monday-Friday 8:30 AM-5:00 PM PST).

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