Operational Risk Management Specialist (CHARLOTTE)

Why USAA?

All candidates should make sure to read the following job description and information carefully before applying.

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a motivated individual to join our Deposits Line of Business as an Advisor. In this role, you will support the team in managing key operational functions, including issue management, control testing, PRCI (Policies, Risk, Compliance, and Instructions) adherence, and RCSA (Risk Control Self-Assessment) activities. This is an excellent opportunity to learn and grow within a dynamic environment. While prior expertise is not required at Level I, a foundational understanding of these areas is expected.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do :

Advise the business on how to strengthen and handle their control environment pertaining to oversight of procedures / process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls.

Perform risk data analysis, report preparation and trend analysis, using business intelligence tools.

Partner with business owners to assist them in the identification of control failures and assesses the impact.

Assist with translating control deficiencies into action plans and facilitates effective and timely risk remediation through action plan oversight; provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

Maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

Provide control oversight to ensure compliance with laws and regulations.

Serve as a resource to team members.

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

Bachelors degree : OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum 4 years' experience supporting risk-related, compliance-related, or business control design activities; OR 4 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 2 years' experience supporting risk-related, and / or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field.

Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example : OCC Heightened Standards, BSA / AML, REG E, UDAAP / UDAP, TILA / REG Z, SCRA, FCRA, MLA.

What sets you apart :

Minimum 2 years working directly with deposit product operations; directly within the business or from an advisory role.

Experience analyzing data elements to draw conclusions and deliver recommendations to business partners.

Experience in leading a Banking Product PRCI, Issue Management and Portfolio Control Development.

Experience with the Design and Development of Deposits Products and Processes.

Ability to assess an end-goal, apply critical thinking and propose paths forward.

Compensation range : The salary range for this position is : $77,120.00 - $147,390.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.