The position is an all-encompassing role which requires the teammate to deliver best in class client experience sales / service solutions as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Banks products and services.
Position Accountabilities
- Represent the Bank to clients prospects and guests in person by telephone or by email in a courteous professional manner.
- Greet and provide exceptional service in person and by telephone / email.
- Provide accurate information regarding Bank services products policies and procedures.
- Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
- Partner with other lines of business to identify / refer client needs (e.g. Mortgage Investments Business Banking Commercial Banking Merchant Services Treasury Management)
- Complete forms and other required documents and follow Bank policies and procedures.
- Process transactions in person and via telephone / email to include loan payments account transfers and address changes.
- Perform all duties of a Teller to include :
Provide excellent client experience
Perform basic client and cash transactionsBalance cash each dayIdentify referral opportunities to contribute to branch goalsAdhere to all applicable laws and regulations governing bank operations including compliance with Atlantic Union Bankshares BSA / AML Policy and ProceduresIdentify risk and escalate concerns through proper channelsDevelop and maintain knowledge of bank products services including other lines of businessAbility to learn and adapt to changing digital channelsPerform other duties as assigned.Organizational Relationship
This position reports to Branch location leadership.
Position Qualifications
Education & Experience
High school diploma or equivalent (GED).One (1) or more years of experience in a client service and / or a cross-trained teller positionPrevious cash handling experience preferredKnowledge & Skills
Excellent customer service skillsExcellent oral and written communication skillsAbility to exercise sound business judgmentProficient computer skillsAbility to handle multiple tasks with attention to detailsFlexible able to adapt to changeShifts may vary for each position offering depending on business needAble to stand for extended periods of time and lift objects up to 30 poundsSome local travel possibleSalary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are currently offering an hourly amount between $18 and $20 dollars an hour.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Required Experience :
Unclear Seniority
Key Skills
Bidding,Apps,Benefits,Corporate Recruitment,Android Development
Employment Type : Part-Time
Department / Functional Area : Retail
Experience : years
Vacancy : 1
Monthly Salary Salary : 18 - 20