Ottobot Office Clerk

Job Description

Job Description

OTTOBOT OFFICE CLERK

Ottobot Motors (used car lot) is looking for a candidate that is reliable and detailed oriented. The Office Clerk is primarily responsible for receiving payment from customers for car notes, recording the amount received and accurately posting it. This is a full-time position with hours varying from 9am to 7pm.

Must be bilingual in English and Spanish

Responsibilities

• Receives and issues a receipt for cash, checks and credit card payments, following the procedure set out for accepting payment (e.g., checks verified, etc.)
• Refers customers who have additional questions or complaints to the service advisor or other appropriate person.
• Greets customers in a timely, friendly and professional manner.
• Ensure that work areas and customer waiting areas are kept clean.
• Files customer records in a way to protect customer information.
• Verify customer insurance by contacting or going online with insurance companies.
• Communicate with staff and manager regarding all issues going on with vehicles or customers.
• Communicate by phone, and email to customers and staff
• Run daily and monthly reports as needed.
• Daily deposits.
• Mail out letters
• Communicate with insurance agents regarding insurance claims, keep records of conversations and follow up when necessary.
• Assist with verifying back lot inventory and updating insurance or processing vehicles through filing steps.
• Assist with general office duties such as scanning, copying, and maintaining organized records.

Requirements

What We Offer