Digital Transformation Delivery Team Lead

Implementation Team Lead

We're open to candidates in Boston, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe.

80% of the global workforce is a frontline worker; yet their work experience - how they work, how they connect with systems, with others, etc - is fundamentally disjointed and difficult compared to desk-based workers.

Blink has built an unparalleled employee super-app to achieve our mission of closing this digital divide and enable distributed organizations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before. Blink's super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand. Our cutting-edge platform serves thousands of users across the globe, empowering enterprises to engage, motivate, and retain their most valuable assetstheir people.

Blink has been named in Sifted's Top 100 fastest growing companies, G2's report for best employee engagement software and recognised by Gartner as a leading software provider in their annual market guide for Employee Communications Application.

• ???? What will you be doing?

Our Implementation team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement, and instant business value. We are seeking an Implementation Team Lead to join our team, manage and mentor the US team, and oversee the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This role will report in to our Global VP of Implementation based in the UK.

This role requires a blend of strategic thinking, technical expertise, relationship management, and leadership skills to drive change and value realization for our customers. As the most senior Implementation resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Additionally, you will be responsible for the growth and development of the team, ensuring their success while also working closely with our partnerships team to help scale our efforts with an expanding partner ecosystem and our Sales function to help drive and bring in new business.

Responsibilities :

The successful candidate will have 8+ years of experience and be resourceful, inquisitive, and a fast learner who can easily connect with our customers. You'll be able to pick up new concepts quickly and empathize with customer pain points. This is a senior role, involving complex projects and executive stakeholder interactions, but the successful candidate will also be comfortable in a start-up environment, able to operate with a level of ambiguity, and not afraid to get hands-on in the details as needed.

We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of! Benefits include :

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.