Support Lead, ServiceNow IRM and GRC (Chicago)

Job Summary :

Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois.

Duties :

• Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions
• Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules
• Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs
• Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams
• Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution
• Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions
• Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments
• Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities
• Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status
• Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated
• Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC / IRM environment
• Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders

Desired Skills / Experience :

Benefits :

The approximate pay range for this position is between $105.00 and $125.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.