Consumer Relations Specialist

Job Description

Job Description

Position Overview

Nathan & Nathan PC is growing! We are a family-owned creditors rights law firm in search of full-time Consumer Relations Specialists to join our team in our Birmingham, AL, office. We are looking for enthusiastic people with outstanding communications skills to work in a fun and fast-paced call-center environment.

What you will do

• Resolve calls and negotiate best solutions for consumers and clients in a challenging environment.
• Able to follow instructions and make educated decisions based on training and position knowledge.
• Must follow and fully comply with all Federal, State and Local collection laws and practices.
• Meet and exceed all production goals.
• Must pass continuing education / training evaluations.
• Perform other duties as assigned.

Who you are

You have outstanding communications skills and are a great listener

You have empathy for others

You are a problem solver

You are super organized

Compensation and Benefits

Hourly rate of pay based upon experience + monthly bonus potential (after completion of training period)

Paid Time Off (PTO) : 10 days + Holidays

Competitive benefits package, including medical, dental, and 401k match

Promotional opportunities within the firm

Job Type : Full-time

Pay : From $17.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Education :

High school or equivalent (Preferred)

Experience :

Customer service : 1 year (Preferred)

Work Location : In person