Overnight Security Guard - Loss Prevention Officer
Come join our team as our next Overnight Security Guard - Loss Prevention Officer at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em! Must have nightly availability including weekends- typically from 10 : 30PM-7AM. Principle responsibilities and position purpose include performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property. Maintain a safe and secure environment for guests, visitors, and team members.
Essential functions include :
- Foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
- Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threat to life and / or property in a calm, rational and persuasive manner.
- Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of guests, employees, patrons and the property.
- Greet all incoming associates and complete a temperature check. Ensure associates are reminded to complete their daily health screening form.
- Answer security telephone calls and respond in a timely manner based on priority. Prepare schedules and relate relevant information on house count, conventions, arrivals and departures from each shift.
- Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishes, complete alarm reports and checks and report any pertinent information from each shift.
- Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
- Administer CPR and First Aid.
Supportive functions may include :
Provide accurate information to inquiries for directions and hours of operations.Receive, record and secure found property. Research and respond to guests inquiries for lost property.Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.Escort guests and employees as required to parking lots.Other duties as assigned by Supervisor.Other duties include assimilating into The AT&T Executive Education & Conference Center, the Family PLATINUM SERVICE culture. Demonstrate working knowledge of the service standards.
Organizational relationships : None.
Specific job knowledge, skills and ability include :
Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.Ability to stand, walk and / or sit and continuously perform essential job functions for duration of shift.Hearing and visual ability to observe ad detect signs of emergency situations.Perform tasks requiring bending, stooping, kneeling and walking significant distances between and within buildings on the property.Ability to follow written and / or verbal instructions.Ability to grasp, lift and / or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.Ability to climb stairs and ladders at a rapid pace.Ability to perform duties within extreme temperature ranges.Qualification standards :
Education : High School diploma required.Experience : Prior laws enforcement, security or military experience.Grooming : All team members must maintain a neat, clean and well-groomed appearance.The benefits working at AT&T Hotel and Conference Center and FLIK / Compass include :
Paid vacation days (after 90 days of employment)Annual merit increases11 paid holidays (after 90 days of employment)Ride the bus for freeFree daily shift mealsLockers & locker rooms with showersDiscounted monthly UT garage parkingDiscount gift shop offeringsReferral bonusWe are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M / F / D / V. AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.