Customer Service Specialist

Job Description

Deliver exceptional customer service by managing orders, shipments, and inquiries with accuracy and care. Act as a customer advocate to ensure satisfaction through proactive communication, problem-solving, and collaboration with internal teams.

Key Responsibilities :

• Process sales orders and manage custom stock programs to ensure on-time delivery.
• Maintain positive relationships with customers, sales, and suppliers.
• Analyze inventory reports to optimize stock levels and prevent shortages or aged inventory.
• Coordinate freight consolidation and handle returns or adjustments promptly.
• Support continuous improvement through training, best practice sharing, and cross-functional teamwork.

Qualifications :

Full-time, hourly employee non-exempt