Job Description
Job Description
Salary :
Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaiis Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last seven years.
Responsibilities
- Setup new customers, including requirement analysis, provisioning, installation, training, etc.
- Support existing customers with their technical issues
- Provide support to senior engineers on system customizations and product development
- Assist with the configuration, implementation, and support of Servpacs internal and customer networks and internet protocols
- Work with service coordinators, vendors and customers for smooth service activation
- Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber)
- Assist with maintenance of cloud management and virtual machines
- Support sales for special customer requirement analysis
Requirements
Bachelors degreeExperience working with Windows Server and / or Desktop operating systemsExcellent computer skillsMust have exceptional organizational and multitasking skillsMust have exceptional verbal and written communication skillsMust have excellent customer support skills and attitudeAbility to explain technical terms to non-technical users or stakeholdersPrior help desk and / or technical support experience is a plusWe offer employees an inclusive work environment with a competitive benefits package, including :
Comprehensive health insurance packagePTO daysEmployer matched retirement planFlexible work schedulePaid volunteer / community service daysPhone and internet monthly stipendWork anniversary gift cardsWeekly training seminarsEducation reimbursementOffice snacksTeam building eventsSmartwatch reimbursementFree parkingFor more information, visit : www.servpac.com / careers