IT Desktop Support Technician

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Main Duties and Responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops / desktops and deploying Windows 10 / 11
• Re-imaging Windows 11 onto machines from Windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Please apply if you\'re interested in hearing more about the opportunity and if you feel you\'re capable of completing any of these job duties

Qualifications and Preferences

Employment Type and Pay

Workplace Details

Additional Details

About TEKsystems

TEKsystems is an Allegis Group company and an equal opportunity employer. We accelerate business transformation for our customers with a global team of professionals.

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