Mission Assurance Lead (MAL) - Customer Quality (Onsite)

Customer Quality Lead (CQL) / Mission Assurance Lead (MAL)

We are seeking an experienced professional Customer Quality Lead (CQL) / Mission Assurance Lead (MAL) to implement and manage a Quality Assurance System and specific customer quality flow-down requirements throughout proposal and program lifecycles. You will tailor existing quality planning to administer customer and internal quality requirements for program teams and supply base. The selected individual will act as the voice of the customer to independently assure mission success. The CQL / MAL is responsible for indirectly leading a cross-product team of Mission Assurance Engineers. Responsibilities will include supporting programs ensuring that Mission Assurance technical requirements are developed using approved development processes and procedures. The CQL / MAL must be able to work within a cross-function, matrixed organization in which there is close interaction and collaboration with Supplier Quality, Hardware Quality and various Engineering disciplines. This is an onsite position located in Marlborough, MA.

What You Will Do :

• Lead, coach, and mentor others in routine settings and difficult situations.
• Represent Mission Assurance (MA) on a Program Area or Product Line leadership team and / or capture teams.
• Leverage MA best practices to influence business decision makers to assure efforts are properly focused on customer care-about and requirements associated with mission success.
• Communicate program goals, objectives, requirements, and customer feedback to all MA disciplines, cross-functional program teammates, and supply base to assure alignment.
• Provide program direction to assure quality tasking is accomplished within budget, on time, and as defined in program planning.
• Define and analyze MA metrics.
• Establish customer relations and process and validate customer corrective action requests.
• Assess impact of potential customer escapes. Co-chair Program Area or Product Line Corrective Action Board (CAB) to meet measures and metrics from leadership reviews.
• Ensure independent reviews and assessments of program performance are performed, including independent technical assessments of systems engineering, Quality Assurance (QA), lessons learned, technology, production, and programmatic (cost, schedule, and risks) practices assuring Quality Management System (QMS) processes are defined and implemented.
• Lead MA teams in performing to expectation and mentoring individuals in talent enhancement and new systems and processes including : CORE, APQP, Use of Stages.
• Act as the voice of the customer to independently assure mission success.

Qualifications You Must Have :

Qualifications We Prefer :

What We Offer :

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military, and government customers complete their most complex missions whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. We are redefining aerospace.

Some of our competitive benefits package include :

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function, and associated responsibilities, a candidate's work experience, location, education / training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.