Client Implementation Specialist, Speed Digital

As a Client Implementation Specialist , you'll train clients on our SaaS products and guide them through the process of designing and developing their custom website, ensuring an exceptional onboarding experience.

Ready to get in the driver's seat? Join us!

What You'll Do

• Responsible for onboarding clients and the project management of client "go lives" over the course of several months per client.
• Serve as the point of contact for the project and ensure that the client has a solid understanding of the software. Provide accurate and timely reporting to all stakeholders on a defined cadence.
• Work with client to understand their brand, their vision and assets to put together a creative brief based on that information to create a custom website that meets their requested needs.
• Work with the design team to design and mockup the client's website, using best practices and the latest trends, while taking into consideration UX / UI best practices and mobile first design philosophies.
• Utilize statement of work provided by the sales team to gather and fine tune requirements for website design / development teams.
• Prepare tasks for developers to build the Front End of the client's custom website.
• Responsible for initial software training (multiple sessions).
• Occasionally you may also prepare tasks for Back End developers as needed based on client needs.
• Setup tasks for integrations, APIs and widgets for clients as needed.
• Work with project manager to prioritize onboarding projects and design / development tasks.
• Gather technical details to transition domain and import data to the new software.
• Proactively manage and clearly document project issues / risks; work with project team to determine and implement solutions.
• Ensure adherence to product scope and prevent "scope creep".

This Might Describe You

Other Things to Note

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world's largest membership organization for car lovers. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg, Marketplace, and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for, and invest in, every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions : Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.

#LI-Remote

EEO / AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!